Talking Points for Customer Education

Why should I drink tap water instead of bottled water?

Over the course of a year, tap water costs hundreds or thousands less than bottled water and is just as clean and healthy as bottled water.  It is tested more than 100,000 times a year for contaminants.

How do you know whether the tap water is safe?

By contacting the local utility to request a copy of the Annual Water Quality Report, also referred to as the Consumer Confidence Report, we are able to find out about water quality. This report is required by law to provide information about contaminant violations in the water system. EPA posts many of these results on its website. Some private laboratories and the health department will also come out and test water if we feel there is a contamination problem.

What would you do if the water is, or becomes, contaminated?

Select a filter that removes the particular contaminants that are present.

Can a filter remove chlorine and fluoride?

When it comes to chlorine, the answer is “yes.” Most water filters remove or reduce this chemical disinfectant. On the other hand, fluoride is more of a challenge. Typically, only reverse osmosis filters and distillation units reduce or remove it.

Tap water tastes funny. What can you do about that?

Odd tasting water does not necessarily mean that it is unhealthy or contaminated. The taste could be due to chlorination or to the mineral content in the water. A commercial filtration system is the best solution to this problem.